Privacy Policy

Effective date: 3rd of August, 2025

Josh5 Ltd Training Solutions UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including our website, training programmes, and communications.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

By using our services, you agree to the practices described in this policy.

Information We Collect

  • We may collect and process the following types of information:

    • Personal Identification Data – Name, date of birth, gender, job title, employer.
    • Contact Information – Email address, telephone number, postal address.
    • Professional Data – Qualifications, training records, certificates.
    • Payment Information – Bank or card details (processed securely via our payment providers).
    • Website Usage Data – IP address, browser type, pages visited, cookies (see Section 8).
    • Special Category Data – Only where necessary for training or legal compliance (e.g., health information or accessibility requirements), and only with your explicit consent.

How We Collect Your Information

We may collect data:

  • When you register for a course or event.
  • When you contact us by email, phone, or through our website.
  • When your employer provides your details for training purposes.
  • Through cookies and analytics tools on our website.
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How We Use Your Information

We process your personal data for the following purposes:

  • To deliver and manage training services.
  • To issue certificates, course materials, and records of attendance.
  • To communicate important updates, schedules, and reminders.
  • To comply with legal and regulatory obligations.
  • To process payments and invoices.
  • To improve our services through analytics and feedback.

We will never sell your personal information.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity – To provide you with the services you request.
  • Legal obligation – To comply with applicable laws.
  • Legitimate interests – To improve our services and manage operations.
  • Consent – Where we rely on your explicit agreement (e.g., for special category data or marketing).

Data Sharing

We may share your personal data with:

  • Training partners or assessors for delivering services.
  • Accrediting bodies for issuing certifications.
  • Payment processors for secure payment handling.
  • IT and cloud service providers for secure data hosting.
  • Regulatory authorities if required by law.

All third parties are required to protect your data and use it only for the agreed purpose.

Data Retention

We will keep your personal data only as long as necessary for the purposes outlined in this policy, including for legal, tax, or reporting requirements.

  • Training records: typically retained for 7 years.
  • Financial records: retained for 7 years in compliance with HMRC rules.

Cookies & Website Tracking

Our website uses cookies to improve user experience and collect usage analytics. You can control cookie settings in your browser.

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of incorrect data.
  • Request deletion of your data (where lawful).
  • Restrict or object to processing.
  • Data portability (receive a copy in a structured format).
  • Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at: support@josh5.co.uk

Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, and disclosure.

International Data Transfers

We only transfer personal data outside the UK where appropriate safeguards (such as Standard Contractual Clauses) are in place.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and significant updates will be notified to you directly.

Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Josh5 Ltd Training Solutions UK
Email: support@josh5.co.uk